Last updated: October 2025
At StoryCove, we value our listeners and strive to provide a satisfying and transparent experience.
Because our products are primarily digital audio stories and downloadable content, our refund policy reflects the nature of these items.
Please read this Refund Policy carefully before making a purchase on storytel.top.
1. Digital Products and Instant Access
Most of our products are digital and delivered instantly after purchase.
By completing your transaction and accessing the content, you acknowledge that the digital product is non-refundable, as it cannot be “returned” once downloaded or streamed.
However, we want you to be happy with your experience — please contact us if you encounter any issues.
2. Refund Eligibility
Refunds may be granted under limited circumstances, such as:
- You were charged multiple times for the same item.
- You were unable to access the purchased content due to a verified technical error on our side.
- The product description was significantly misleading or incorrect.
- You contacted us within 7 days of purchase with valid proof of the issue.
We may require transaction details or screenshots to verify your claim.
3. Non-Refundable Items
Refunds are not available for:
- Successfully delivered or accessed digital content.
- Subscription periods that have already begun.
- Gift cards or promotional items.
- Purchases made through third-party platforms (e.g., Storytel.com).
For third-party services, please refer to the refund policies of the respective providers.
4. Requesting a Refund
To request a refund, please contact us at:
📧 [email protected]
Include the following details:
- Your full name and email used for purchase
- Order number or transaction ID
- Description of the issue
We will review your request within 3–5 business days and notify you of the outcome by email.
If approved, your refund will be processed to your original payment method.
Processing times may vary depending on your bank or payment provider (typically 5–10 business days).
5. Technical Issues
If you encounter difficulties downloading or accessing your purchased content, please contact us first — most issues can be resolved quickly without needing a refund.
We are committed to ensuring that every customer receives the product they paid for.
6. Chargebacks
Filing a chargeback without first contacting us may delay or invalidate your refund request.
We encourage all customers to resolve any payment issues directly with our support team before initiating a dispute.
7. Changes to This Policy
We may update this Refund Policy at any time to reflect changes in our products or legal requirements.
All updates will be published on this page with an updated “Last Updated” date.
8. Contact Us
If you have any questions about our refund policy, please contact our support team:
📧 [email protected]
🌐 https://storytel.top